FAQ

Account Info

Do I have to create an account?
  • No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
  • If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Orders & Shipping

Can I return my order?
  • Yes, you can return your order within fourteen (14) calendar days, as long as it's not a customer order. Please note that the cost of shipping for the return is yours to bear.
Do you charge for shipping?
  • As our products are large and heavy items, there is a shipping cost that will be calculated upon checkout depending on the number of items you order.
How can I track my order?
  • An email will be sent to you once your order has shipped so you can track it.

Royal Bath And Marble Products

Why should I purchase a Royal Bath and Marble product?

Royal Bath and Marble products have many unique features that make them superior products: 

  • Our shower bases are one solid piece with no joints or grout which makes for easy install, maintenance, cleaning, and mold prevention. 

  • Our products are made with marble and quartz, our shower bases have a stone texture and feel that is impact, heat, and slip resistant.

  • Our products are guaranteed to last and have a 5 year warranty.

 

  • Our low profile shower bases are designed to be a classic choice for bathing fixtures. They are designed to withstand changes in trends and the test of time.
What is included in the shower base package?
  • The Shower Base

 

  • PVC Tile Flanges for 3 Sides

 

  • Drain Cover
What material are our shower bases made of?

Guaranteed to last, RBM products are: 

  • Made with the perfect combination of marble, quartz, and resin to resist damage from prolonged use.

 

  • This custom engineered combination of resins and minerals is resistant to impact, scratch, stain, and heat.

 

  • Our products are made with the leading materials in bathing fixtures and we continuously strive to develop innovative solutions.
How durable is the shower base surface?

Guaranteed to last, RBM products are: 

  • Highly resistant to impact, scratch, stain, and heat.

  • Crafted from a custom engineered composite made to resist damage from prolonged use.

 

  • Our products are the perfect combination of resins and minerals that guarantees both strength and durability.

 

  • While our products are impact resistant to the highest degree available, damages are still possible if proper care is not adhered to. In the event of damage, our shower bases are engineered to allow for easy repairs.
Are our shower bases waterproof?
  • Yes, our shower bases are 100% waterproof, no sealant or waterproofing required.
What drain should I use with the shower base?
  • Any standard 2 inch drain is compatible with our shower bases.
How are the shower bases affixed to the floor?
  • With an adhesive (we recommend PL Construction Glue LEPAGE)

 

  • No drilling required
How should the tile flanges be adhered to the shower base?
  • A silicone adhesive is recommended.
What sealant should be used on the sides of the shower base?
  • A Silicone Sealant GE is the recommended choice for sealing the sides of our shower bases.
Can a shower bases be cut on site?
  • Yes, our shower bases can be easily modified on site with a circular saw fitted with a diamond disc (no water is necessary)
How do I install a shower door around the shower base?
  • There is a flat border along the perimeter of the shower base that allows for a convenient shower door install.

 

  • While drilling is an option, our recommended solution is to use a silicone adhesive instead.
What is the drain cover made of?
  • Our drain covers are stainless steel and are made to match the texture of the shower base.
Are our shower bases certified?
  • Yes, RBM shower bases are CSA certified.

 

  • Our CSA certificate is available upon request.
Can the shower base be repaired in the event of damage?
  • Yes, RBM shower bases are strategically engineered to allow for easy repairs and refinishing.

 

  • Refer to our downloads page for more information about our repairs and repainting kit.
Can I change my shower base color after years of usage?
  • Yes, our repainting kits are available with a wide variety of colors to choose from.

 

  • Our color selection is from the RAL Color System.
What is included in the sink package?
  • Single Piece Sink (our sinks are one cohesive unit)

 

  • Metal Arms

 

  • Screws
What sealant should be used on the sides of the vanity / sink?
  • A Silicone Sealant GE is the recommended choice for sealing the sides of RBM vanities / sinks.
What is included in the shower panel package?
  • The specified quantity of panels.
How are the shower panels affixed to a wall surface?
  • With an adhesive (we recommend PL Construction Glue LEPAGE)

 

  • No drilling required
How should shower panels be cut on site?
  • Our panels can be easily modified on site with a circular saw fitted with a diamond disc ( no water is necessary )
What sealant is recommended to seal the joints between different shower panels?
  • A color silicone sealant is recommended to seal joints between shower panels
What are the cleaning and maintenance requirements for our products?
  • Please visit our downloads page for the maintenance and cleaning procedures specified for each product.
Can RBM products become discolored?
  • As long as the recommended cleaning products are used, RBM products do not discolor.

 

  • Visit the cleaning section of the downloads page for details.
What are the details of your warranty?
  • Royal Bath and Marble provides a 5 year warranty on all products in North America.

 

  • Our mission is to minimize waste by providing products that last. We strategically engineered our materials to extend the life-span of bathing fixtures and provide highly resistant products.

 

  • We understand that accidents happen and if damage does occur, we will repair or replace your product depending on eligibility.

 

  • In order to qualify for repairs or replacement, customers must provide an invoice or proof of purchase and details regarding the damaged product.

 

  • Eligible damaged products must be a result of a defect from the manufacturing process. Products damaged from mishandeling, installation errors, or improper cleaning products are not eligible. However, we do provide repair kits, free of charge, regardless of the cause of damage.

 

  • In the event that plumbing professionals are required for warranty-eligible repairs or replacements, we will cover the associated fees.